How Can We Help You?

How Long Will My Order Take To Arrive?

We like to get our products to you quickly, and orders received before 2pm on a working day (Monday to Friday) will be dispatched on a next working day delivery, or a 2 day delivery. You will however have a choice at the checkout to opt for a next working day or a two working day service. For urgent orders we can also offer you a Next Working Day Pre 10am, and a Next Working Day Pre 12pm at an additional cost. We can also offer you a Saturday delivery for your convenience.

Please have a look at our delivery and returns for more information. Please note some items, such as the sack trucks, trolleys, platform trolleys and mobile steps are manufactured to order, making the lead time between 3 and 5 working days.

How Do I Choose The Right Product?

We have lots of information on our Ross Castors website, so have a look at our Measuring Advice section, or look at our quick search. Alternatively if you are still unsure please call our experienced Sales Team between Monday-Friday, 9am-4.30pm on 0116 276 4987 or e mail us on [email protected] and we will be able to deal with your enquiry. If you still can’t find what you are looking for, why not try our bespoke design and build service. We can manufacture non-standard items to your specification, or alternatively source them from our extensive range of global suppliers. We have no limitations and will always endeavour to find the right solution for your needs.

How Does Your Loyalty Scheme Work?

At Ross Castors we’re delighted that, after experiencing our quality products, keen pricing and excellent service; you decide to buy from us year in, year out. So in 2017 we decided to reward that loyalty, and now you can earn 1 point for every £1 you spend online. 100 points will be worth £5 off the next product you buy. Every time you purchase any item, you earn loyalty points (registered users only and excludes carriage charges) Loyalty points are equivalent to currency (1 point = .05p and 100 points = £5) These Loyalty points are automatically added to your account when you make a purchase, and you can use your loyalty points against any future purchases. All you need to do to qualify is register an account and make an online order.

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